What is a CNA?

Certified Novell Administrators (CNAs) provide on-site administration for software users in a variety of work environments, including professional offices and small businesses, workgroups or departments, and corporate information services (IS). In short, CNAs handle the day-to-day administration of an installed Novell networking product: intraNetWare, NetWare 3, GroupWise 5 or GroupWise 4.

CNA certification is recognized worldwide as the standard of excellence for administering Novell products. Small businesses to corporate IS departments worldwide are using CNAs to provide personalized, on-site administrative support for intraNetWare and GroupWise users. As a CNA, you can provide this level of support in a variety of ways, from assisting users in a workgroup environment to handling entry-level IS help desk calls.

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